Comments on: Deliver Customer Satisfaction = No Cost Marketing?

By: Maria Contreras

Maria Contreras — Thu, 28 Apr 2011 11:18:36 +0000

In this competitive world, losing a customer just because of poor customer service will ruin your business.

Customer service play an integral part in building your business and brand value. If you deliver great customer service, your client will definitely give you positive response in terms of more work and goodwill.

Companies understanding the situation and considering their mistake is a big thing. In today’s world companies tend to take out client’s fault only. WOW Minisites has done a great job by providing great services.

Another tip that companies can adopt is doing a follow up survey, meaning contact people who had bought your products and ask them whether the products are working fine for them or is there anything they can help them with, etc. This helps in building your business to a new level.

Maria Contreras
Webmaster, Pressure Calibration

By: Ervin Blaylock

Ervin Blaylock — Tue, 13 Oct 2009 03:39:39 +0000

Very nice article I just can’t say enough about good customer service one that act quickly when you have a concern and politely answers all you question i think you acted professional you are the type of people i would enjoy doing business with

By: Welly

Welly — Sun, 27 Sep 2009 17:48:34 +0000

@Jack: Great work on your “if I miss something let me know” attitude. Keep it up and I’m sure your business will prosper even more!

By: Jack Duncan

Jack Duncan — Sun, 27 Sep 2009 12:14:03 +0000

You’re right – sorry is not enough! I’m always pleasantly suprised when a company offers great dispute resolution and offers me more than I expected. It really does foster loyalty and brings referrals. On my About page, http://www.radianceroadmarketing.com/about.html I offer a five-point “My Personal Service Commitment to You.” The fifth point ends with ‘If I miss something, please let me know right away so I can fix it.’ And. I do mean FIX it. I want to WOW my clients and that means making them feel GOOD when something bad happens.
You really made a good impression on me with this and I am sure that C tells people this story! Great work!

By: Welly

Welly — Wed, 26 Aug 2009 17:37:57 +0000

@Mitch: So “over servicing” customers is considered as negative as well? Lol. Customers pay money for our products/services, and they’ve chosen us over our competitors, so they should be treated with the utmost respect (with the exception of a few customers who will always complain and not be satisfied no matter how good our product or service is – in this case I suggest to NOT do business with this people).

@Prosper Gift: Bravo to you and welcome to the club!

By: ProsperGift

ProsperGift — Wed, 26 Aug 2009 15:05:20 +0000

Yes, this scenario also happens to me. I am selling mouse pads on eBay.

Last Sunday, one of my customers from Greece contact me because I was sent to him wrong quantity/number of mouse pads.

Actually, he ordered 5 designs (with 2 of them have 2 quantities) but I just sent 5 (1 for each design). Then I said to him, this is my fault because not properly check his order and promise to re-send it back.

Then after few hours, he orders 5 more mouse pads from me. What a nice day!

By: mitch carver

mitch carver — Wed, 26 Aug 2009 02:02:52 +0000

It’s good to read about someone actually providing customer service these days. Almost everybody online hides behind the “But you agreed to our terms” so there is nothing we can do. All the customer has left to do is hang up and be upset. Usually out of pocket for money that they should have gotten back.

I was let go from a company years ago and they gave me a great letter of recommendation. The only negative comment in the letter was that “I over serviced the customers”. They are now out of business. Imagine that.

So thanks for being one of the few that knows the value of customer service!