Comments on: GetResponse 6.0 Is A Terrible Mess! http://welly-mulia.com/getresponse-60-is-a-terrible-mess/?utm_source=rss&utm_medium=rss&utm_campaign=getresponse-60-is-a-terrible-mess Welly Mulia shares what it REALLY takes to replace your job on the net... Fri, 11 May 2012 14:35:34 +0000 hourly 1 By: Roger Elliott http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-6288 Roger Elliott Fri, 14 May 2010 14:20:55 +0000 http://welly-mulia.com/?p=64#comment-6288 I am currently in 'discussions' with Implix who run GetResponse's billing. Somehow (and I'm not discounting the possibility that it may have been one of our staff making a mistake, although that is unlikely) our account got upgraded 3 months ago. Despite the fact that we have been using the service for over 4 years, have always used it in precisely the same way, and have not changed in the last 3 months, they are now charging us $800 (yes, eight hundred dollars) more per month than before. So 3 months at $800 makes $2400 when we haven't used one iota more of their service. Despite explaining this, Implix support are just saying "we don't give refunds, it says here in our T&C". I am very annoyed. I am currently in ‘discussions’ with Implix who run GetResponse’s billing. Somehow (and I’m not discounting the possibility that it may have been one of our staff making a mistake, although that is unlikely) our account got upgraded 3 months ago.

Despite the fact that we have been using the service for over 4 years, have always used it in precisely the same way, and have not changed in the last 3 months, they are now charging us $800 (yes, eight hundred dollars) more per month than before.

So 3 months at $800 makes $2400 when we haven’t used one iota more of their service.

Despite explaining this, Implix support are just saying “we don’t give refunds, it says here in our T&C”.

I am very annoyed.

]]> By: Bright http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1809 Bright Sat, 03 Oct 2009 22:44:13 +0000 http://welly-mulia.com/?p=64#comment-1809 however, Aweber does not support other language. I just got email from customer service. She said "I'm sorry, at present, we store text in our database in US ASCII character set, so we cannot offer support for other character sets at this time." however, Aweber does not support other language.
I just got email from customer service. She said

“I’m sorry, at present, we store text in our database in US ASCII
character set, so we cannot offer support for other character
sets at this time.”

]]> By: Lillea Woodlyns http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1530 Lillea Woodlyns Fri, 14 Aug 2009 11:08:03 +0000 http://welly-mulia.com/?p=64#comment-1530 Although GR seems to be sincere about correcting these issues, I continue to have problems with my account and continue to doubt that only 1 or 2% of users have issues. Some very weeeeeird stuff has happened in my account since the upgrade and just when one thing is solved, another problem pops up. In fact, I don't think I would know about most of my issues if I didn't pay close attention to my account overall, which is why I doubt their 1-2% claim. Maybe only 1-2% of their users have complained at this point. I realise I'll be out money if I quit GR. Losing subscribers would be terrible, and far worse than the money lost for my subscription. I am very worried that my subscribers would not opt in to Aweber smoothly. It's a tough situation to be in. It's a terrible waiting game, yet how long do I wait to see if they will come through? It is now well over a month since the upgrade. Although GR seems to be sincere about correcting these issues, I continue to have problems with my account and continue to doubt that only 1 or 2% of users have issues. Some very weeeeeird stuff has happened in my account since the upgrade and just when one thing is solved, another problem pops up. In fact, I don’t think I would know about most of my issues if I didn’t pay close attention to my account overall, which is why I doubt their 1-2% claim. Maybe only 1-2% of their users have complained at this point.

I realise I’ll be out money if I quit GR. Losing subscribers would be terrible, and far worse than the money lost for my subscription. I am very worried that my subscribers would not opt in to Aweber smoothly. It’s a tough situation to be in.

It’s a terrible waiting game, yet how long do I wait to see if they will come through? It is now well over a month since the upgrade.

]]> By: ayo http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1521 ayo Wed, 12 Aug 2009 06:44:23 +0000 http://welly-mulia.com/?p=64#comment-1521 The issues described are real. Its the 10th of August and all these issues are still alive. Getresponse has become a nasty mess, the new pricing sucks and I believe someone else will come up along the block so we all just migrate! The issues described are real. Its the 10th of August and all these issues are still alive.

Getresponse has become a nasty mess, the new pricing sucks and I believe someone else will come up along the block so we all just migrate!

]]> By: Bill McIntosh http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1516 Bill McIntosh Mon, 10 Aug 2009 08:37:56 +0000 http://welly-mulia.com/?p=64#comment-1516 Thanks for submitting to my online marketing blog carnival. You submission is now live. Thanks for submitting to my online marketing blog carnival. You submission is now live.

]]> By: Online Marketing Blog Carnival Issue #3 | Bill McIntosh http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1514 Online Marketing Blog Carnival Issue #3 | Bill McIntosh Mon, 10 Aug 2009 08:24:51 +0000 http://welly-mulia.com/?p=64#comment-1514 [...] presents GetResponse 6.0 Is A Terrible Mess! posted at Internet Business Make Money Online With Welly [...] [...] presents GetResponse 6.0 Is A Terrible Mess! posted at Internet Business Make Money Online With Welly [...]

]]> By: Debbie http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1429 Debbie Mon, 27 Jul 2009 03:17:26 +0000 http://welly-mulia.com/?p=64#comment-1429 When I get emails with links from Getrepsonse, they always give me a 301 error message. I've been unsubsribing from anyone using Getresponse due to this issue. When I get emails with links from Getrepsonse, they always give me a 301 error message. I’ve been unsubsribing from anyone using Getresponse due to this issue.

]]> By: John http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1419 John Fri, 24 Jul 2009 15:54:08 +0000 http://welly-mulia.com/?p=64#comment-1419 Getresponse has become getsurprised! I found out after a week that some of my opt-ins weren't working correctly. Also some important features are not available anymore. For example, you cannot change an email from a user that typed his email wrong. I have post three complaints and in all of them they always answer ..we don´t know what happened.... Getresponse has become getsurprised! I found out after a week that some of my opt-ins weren’t working correctly. Also some important features are not available anymore. For example, you cannot change an email from a user that typed his email wrong. I have post three complaints and in all of them they always answer ..we don´t know what happened….

]]> By: Working at Home Blog Carnival-148th Edition http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1416 Working at Home Blog Carnival-148th Edition Fri, 24 Jul 2009 11:25:47 +0000 http://welly-mulia.com/?p=64#comment-1416 [...] presents GetResponse 6.0 Is A Terrible Mess! posted at Internet Business Make Money Online With Welly [...] [...] presents GetResponse 6.0 Is A Terrible Mess! posted at Internet Business Make Money Online With Welly [...]

]]> By: Lillea Woodlyns http://welly-mulia.com/getresponse-60-is-a-terrible-mess/#comment-1390 Lillea Woodlyns Mon, 20 Jul 2009 23:43:22 +0000 http://welly-mulia.com/?p=64#comment-1390 Just when I thought my tech issues were resolved I discovered that some of them aren't! I was patient for 3 days after the 'migration' figuring that was reasonable but now I'm getting upset. I have a strangely long list of inactive subscribers now - maybe optins that haven't been processed. I have no idea if they are getting my messages or not because I can't access their e-mail addresses to ask! I find it hard to believe that 99% of people have campaigns that are working properly. I bet some of them are not checking their e-mail series. When I checked mine there were formatting changes to the messages that I had not done myself! I had to redo links in some cases. Just when I thought my tech issues were resolved I discovered that some of them aren’t! I was patient for 3 days after the ‘migration’ figuring that was reasonable but now I’m getting upset. I have a strangely long list of inactive subscribers now – maybe optins that haven’t been processed. I have no idea if they are getting my messages or not because I can’t access their e-mail addresses to ask!

I find it hard to believe that 99% of people have campaigns that are working properly. I bet some of them are not checking their e-mail series. When I checked mine there were formatting changes to the messages that I had not done myself! I had to redo links in some cases.

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