Comments on: World Class Customer Service - How To Handle Customer Complaints http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/ Welly Mulia Shares What It REALLY Takes To Replace Your Job... Thu, 02 Sep 2010 14:46:00 +0000 http://wordpress.org/?v=2.5.1 By: Evie Roberts http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-7248 Evie Roberts Tue, 13 Jul 2010 03:43:29 +0000 http://welly-mulia.com/?p=72#comment-7248 when running a business, the first thing you should do is always establish a good customer service`"; when running a business, the first thing you should do is always establish a good customer service`”;

]]> By: Welly http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2535 Welly Sun, 27 Dec 2009 06:41:07 +0000 http://welly-mulia.com/?p=72#comment-2535 @Nadir: My advice is to focus on those good customers who appreciate you and you product. Those customers who come up with all kinds of excuses just to get their money back is not worth your time and effort. Just give them their money back. No big deal. No matter how good your product or customer service is, there will always be a small handful of people who will never be satisfied and will ask for their money back. I say give them their money back and move on and focus on the good customers. @Nadir: My advice is to focus on those good customers who appreciate you and you product. Those customers who come up with all kinds of excuses just to get their money back is not worth your time and effort. Just give them their money back. No big deal.

No matter how good your product or customer service is, there will always be a small handful of people who will never be satisfied and will ask for their money back.

I say give them their money back and move on and focus on the good customers.

]]> By: Nadir Alvi http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2530 Nadir Alvi Sat, 26 Dec 2009 07:44:53 +0000 http://welly-mulia.com/?p=72#comment-2530 Nice Information Dear. But Most of the time customer showed his satisfaction at the time of delivery and then after few months get back with some invalid and vague reason. Then what should we do, Moreover he/she is threatening you to be a bad-Mouth. Can you explain bit what can be done in such situation..... Nice Information Dear. But Most of the time customer showed his satisfaction at the time of delivery and then after few months get back with some invalid and vague reason. Then what should we do, Moreover he/she is threatening you to be a bad-Mouth. Can you explain bit what can be done in such situation…..

]]> By: Tim Tav http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2487 Tim Tav Mon, 21 Dec 2009 10:27:04 +0000 http://welly-mulia.com/?p=72#comment-2487 Great information, thanks. I would add one more factor and that is "When" to get the feedback you need and handle complaints. The answer to this is get your <a href="http://www.customersatisfactionsurveysoftware.co.uk/">customer satisfaction survey</a> done as near to the point of experience as possible, then the data is reliable Great information, thanks. I would add one more factor and that is “When” to get the feedback you need and handle complaints. The answer to this is get your customer satisfaction survey done as near to the point of experience as possible, then the data is reliable

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]]> By: Welly http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-1808 Welly Sat, 03 Oct 2009 18:12:13 +0000 http://welly-mulia.com/?p=72#comment-1808 @Denise: WOW Minisites is opening very soon. Once we open, I'll let you know here. Just a heads up, usually when we open, our limited slots get taken up very fast. @Tom: I like it when you say when things go wrong, it can be a great business opportunity. Certainly a lot of people would disagree with that, but I second your thoughts! @Udegbunam: Thanks for sharing the article @Denise: WOW Minisites is opening very soon. Once we open, I’ll let you know here. Just a heads up, usually when we open, our limited slots get taken up very fast.

@Tom: I like it when you say when things go wrong, it can be a great business opportunity. Certainly a lot of people would disagree with that, but I second your thoughts!

@Udegbunam: Thanks for sharing the article

]]> By: Udegbunam Chukwudi http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-1806 Udegbunam Chukwudi Sat, 03 Oct 2009 11:55:36 +0000 http://welly-mulia.com/?p=72#comment-1806 Interesting article. A friend of mine posted something similar of recent. With your permision here's the link: <a href="http://naijaecash.com/when-a-client-goofs-how-do-you-handle-it/" target="_blank" rel="nofollow">http://naijaecash.com/when-a-client-goofs-how-do-you-handle-it/</a>. A lot of patience and self control is needed in this marketing thing as frustrations are abound left and right. I'm yet to start promoting any product actively but hopefully I won't be faced with such a scenario as above. Interesting article. A friend of mine posted something similar of recent. With your permision here’s the link: http://naijaecash.com/when-a-client-goofs-how-do-you-handle-it/.
A lot of patience and self control is needed in this marketing thing as frustrations are abound left and right. I’m yet to start promoting any product actively but hopefully I won’t be faced with such a scenario as above.

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