Comments on: World Class Customer Service – How To Handle Customer Complaints http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/?utm_source=rss&utm_medium=rss&utm_campaign=world-class-customer-service-how-to-handle-customer-complaints Welly Mulia shares what it REALLY takes to replace your job on the net... Tue, 31 Jan 2012 15:07:08 +0000 hourly 1 By: Lonely http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-18774 Lonely Mon, 11 Jul 2011 03:06:56 +0000 http://welly-mulia.com/?p=72#comment-18774 Great! If we start with clear things we will and wont deliver and always focus on value we wont go wrong!Thanks for this information. Great! If we start with clear things we will and wont deliver and always focus on value we wont go wrong!Thanks for this information.

]]> By: Paul http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-13817 Paul Thu, 03 Feb 2011 11:45:43 +0000 http://welly-mulia.com/?p=72#comment-13817 Thanks for the article. If you deal with a customer complaint well you will find in most cases that the customer will be much more likely to buy from you in the future and recommend you to friends. For certain delat with in the wrong way they will tell ALL their friends not to deal with you. Thanks for the article.

If you deal with a customer complaint well you will find in most cases that the customer will be much more likely to buy from you in the future and recommend you to friends. For certain delat with in the wrong way they will tell ALL their friends not to deal with you.

]]> By: OEE http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-9576 OEE Mon, 27 Sep 2010 13:36:57 +0000 http://welly-mulia.com/?p=72#comment-9576 Well as the old daying goes "The customer is always right (even if they are wrong!)" Well as the old daying goes “The customer is always right (even if they are wrong!)”

]]> By: Evie Roberts http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-7248 Evie Roberts Tue, 13 Jul 2010 03:43:29 +0000 http://welly-mulia.com/?p=72#comment-7248 when running a business, the first thing you should do is always establish a good customer service`"; when running a business, the first thing you should do is always establish a good customer service`”;

]]> By: Welly http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2535 Welly Sun, 27 Dec 2009 06:41:07 +0000 http://welly-mulia.com/?p=72#comment-2535 @Nadir: My advice is to focus on those good customers who appreciate you and you product. Those customers who come up with all kinds of excuses just to get their money back is not worth your time and effort. Just give them their money back. No big deal. No matter how good your product or customer service is, there will always be a small handful of people who will never be satisfied and will ask for their money back. I say give them their money back and move on and focus on the good customers. @Nadir: My advice is to focus on those good customers who appreciate you and you product. Those customers who come up with all kinds of excuses just to get their money back is not worth your time and effort. Just give them their money back. No big deal.

No matter how good your product or customer service is, there will always be a small handful of people who will never be satisfied and will ask for their money back.

I say give them their money back and move on and focus on the good customers.

]]> By: Nadir Alvi http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2530 Nadir Alvi Sat, 26 Dec 2009 07:44:53 +0000 http://welly-mulia.com/?p=72#comment-2530 Nice Information Dear. But Most of the time customer showed his satisfaction at the time of delivery and then after few months get back with some invalid and vague reason. Then what should we do, Moreover he/she is threatening you to be a bad-Mouth. Can you explain bit what can be done in such situation..... Nice Information Dear. But Most of the time customer showed his satisfaction at the time of delivery and then after few months get back with some invalid and vague reason. Then what should we do, Moreover he/she is threatening you to be a bad-Mouth. Can you explain bit what can be done in such situation…..

]]> By: Tim Tav http://welly-mulia.com/world-class-customer-service-how-to-handle-customer-complaints/#comment-2487 Tim Tav Mon, 21 Dec 2009 10:27:04 +0000 http://welly-mulia.com/?p=72#comment-2487 Great information, thanks. I would add one more factor and that is "When" to get the feedback you need and handle complaints. The answer to this is get your <a href="http://www.customersatisfactionsurveysoftware.co.uk/">customer satisfaction survey</a> done as near to the point of experience as possible, then the data is reliable Great information, thanks. I would add one more factor and that is “When” to get the feedback you need and handle complaints. The answer to this is get your customer satisfaction survey done as near to the point of experience as possible, then the data is reliable

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